SUPPLEMENTS
“The supplement arrived quickly and was exactly as described. I really liked how easy the whole shopping experience was, from ordering to delivery.”
Emily R.
Verified CustomerRefund policy
Return & Refund Policy
Wonexa accepts returns of unopened products within 30 days of delivery, and we will replace or refund any item that arrives damaged, defective or incorrect. Last updated: November 3, 2026.
Eligible returns
To qualify for a return, your item must be:
- Unopened, unused and in its original, factory-sealed packaging
- Returned within 30 days of the delivery date
- Accompanied by your order number or proof of purchase
Because our products are dietary supplements intended for consumption, we cannot accept returns of opened or used products. This protects the safety of every customer.
Damaged, defective or incorrect items
If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery at wonexashop@gmail.com with your order number and clear photos of the product and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.
How to start a return
- Email wonexashop@gmail.com with your order number and the reason for the return.
- Wait for our approval and return instructions. Please do not send items back without authorization.
- Pack the item securely and ship it to the address we provide. Keep your tracking number.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the credit.
- Original shipping charges are non-refundable, except when the return is due to our error.
- Return shipping costs are paid by the customer, except when the return is due to our error.
- If you have not received your refund after 10 business days, check your bank account first, then contact us.
Non-returnable items
- Opened or used supplements
- Gift cards
- Items marked as final sale
- Items returned after 30 days
Order cancellations
You may cancel an order before it ships by emailing us as soon as possible. Once an order has shipped, it must be handled as a return.
Questions
Contact us at wonexashop@gmail.com or +1 567 345 4067.
