Shipping Policy

At Wonexa, we aim to process and deliver your orders as quickly and reliably as possible. Please review the shipping information below.

Order Processing & Dispatch

• Orders are generally processed and prepared for shipment within 1–2 business days after payment is confirmed.
• Orders placed on Saturday or Sunday will be processed and shipped on the following Monday.
• Orders placed on business days will normally begin processing on the next available business day.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Time

After your order has been dispatched, the estimated delivery time is generally:

5–7 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.

Estimated Delivery Time

Processing/Dispatch: 1–2 business days
Shipping & Delivery: 5–7 business days
Total estimated time: approximately 6–9 business days

For orders placed on Saturday or Sunday, processing begins on Monday.

Shipping Address

Please make sure your shipping address is complete and accurate when placing your order. Wonexa is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to update the address before the order is shipped.

Order Tracking

When your order has been dispatched, tracking information will be provided by email when available. Tracking updates may take some time to appear after the carrier receives the package.

Shipping Delays

Although we work to meet the estimated delivery times, delays may occasionally occur due to:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Incorrect or incomplete addresses
• Customs or regulatory issues, where applicable
• Other circumstances beyond our control

If your order is delayed, please contact us and we will assist you in checking its status.

Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible with your order number and relevant details. We will review the situation and work with the shipping carrier where appropriate.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Contact Us

For questions about shipping, delivery, or tracking, please contact us:

Email: wonexashop@gmail.com

Phone: +1 567 345 4067